Refund policy

Refunds, made simple

If you are not happy with your TEN LOVE order, contact us with your order number and the email address used at checkout to request a refund. No return is required.

Use our contact page to reach us. We will confirm your request and refund the amount paid for the affected item or order to the original payment method. For a full-order refund, this includes shipping charged by TEN LOVE. Discounted purchases are refunded at the amount actually paid.

We will notify you when your refund has been issued. The time for it to appear in your account depends on your bank or payment provider.

If your order is damaged, incorrect, delayed, or missing, please contact us so we can help. This policy does not limit your statutory consumer rights.